FAQ

There are 8 payment methods below.

• ・Credit card payment
• ・Cash on delivery
• ・Bank transfer (prepayment)
• ・Shop Pay
• ・Google Pay
• ・Apple Pay
• ・Amazon Pay
• ・Deferred payment (Payday)

*If payment is made by bank transfer, the customer is responsible for any fees charged by the financial institution involved in the transfer.

If your credit card payment is not approved, please check the following points.

• ・Check if the credit card number and expiration date are correct
• ・Is the name of the credit card holder correct?
• ・Do you have reached your credit card limit?
• ・Whether the billed amount exceeds the usage limit for one transaction
• ・Do you have a valid credit card registered?

You may be able to solve the problem by making the following settings even outside the recommended environment.
However, depending on the OS and browser settings, it may not be displayed or operated correctly.
Thank you for your understanding.

PC (for Internet Explorer)

Change your Internet Explorer browser settings.
1. Click [Tools] → [Internet Options] on the menu bar of Internet Explorer.
2. Click the Advanced tab
3.In the [Security] category, uncheck [Use SSL 2.0] and [Use SSL 3.0], and check [Use TLS 1.0], [Use TLS 1.1], [Use TLS 1.2]. Check the Use box.
4. Click OK.
5. Quit Internet Explorer and restart your computer.

OS: When the version of IE is old in Window7

Please use the latest version of your browser.
Please check the download and installation procedure from the following site.
https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads

Smartphone (for Android)

If you are using an Android standard browser
Please use Chrome browser.
1. Launch the Google Play Store app.
2. Type "chrome" from the app search and tap Chrome Browser - Google.
3.The details page of the app will be displayed, so tap "Install".

Cash-on-delivery amount The service fee is uniformly 265 yen (including tax) *Please pay for each delivery. *Fares, bank transfer/postal transfer fees, revenue stamp fees, etc. are not included in the service fee.

From February 19, 2021, you can issue a receipt from the shipping completion email that you receive after purchasing the product.
Please follow the steps below to issue a receipt at your convenience.

*Receipts cannot be issued if you select "cash on delivery". Please ask the shipping company that you paid for at the time of delivery.
*For receipts issued before February 19, 2021, please contact us using the inquiry form .

1. Please access the URL for issuing the receipt, which is included in the body of the shipping completion email.
2. When you access the page, you will be redirected to the receipt issuing page.
3. Check the contents and click "Issue".
4. A PDF file with the contents of the receipt will be downloaded, so please print it out and use it.

[Regarding the number of times the receipt is issued and the deadline]
Receipt will be issued only once. Please double check before issuing that there are no errors in the address and the proviso.
In addition, the receipt will be issued for one year (365 days) from the shipment of the product. Please note.

[If the address or proviso is issued by mistake]
The issued receipt cannot be corrected or reissued. Please note.

If the product is defective, damaged due to an accident during delivery, or if you receive a product that is different from what you ordered, please return it to us within 10 days after the product arrives. After confirming the contents, we will exchange it for a non-defective product, or if we cannot exchange it, we will refund the price of the product.

• ● Return contact information
• 〒675-1202 846-8 Nomura, Yahatacho, Kakogawa, Hyogo Prefecture Yahata Warehouse 1F
• Colorful Candy Style Customer Support
• TEL: 0120-704-701 Reception hours: 10:00-17:00

For inquiries by e-mail,
Please use the inquiry form .

We do not sell water bottles. This store only sells water bottle covers.

The interior is divided into two. The recorder case can store a recorder in the front and a ruler in the back. *If you put it in the other way around, the lid will not close.

We only sell right-handed scissors.

The same direction as the measure in the first product image of our store is the horizontal direction. Measure and vertical are vertical. There are some exceptions.

If you would like to place a large order (over 20m or fabric), please contact us using the email form. We will check the stock and contact you. Please let us know the following items.

• ·Item Number
• ·Product name
• ・ Desired length (0.5 meter unit)
• ・Your name
• To inquiry mail form

Colorful Textile Market fabrics are commercially available. However, Colorful Textile Market does not take any responsibility for the materials used for secondary processed products for sale. Also, when selling works/products using fabrics purchased from Colorful Textile Market, please specify "Textile designed by COLORFUL CANDY STYLE".

• ■ If the payment method is Amazon Pay, cash on delivery, or credit card payment
• Items ordered by 14:00 on weekdays (12:00 on weekends and holidays) will be shipped on the same day after confirming the order. Products ordered after 14:00 on weekdays (12:00 on weekends and holidays) will be shipped the next business day.
• ■ If the payment method is bank transfer or postal transfer (prepayment)
• After confirming payment, we will ship the item. If payment can be confirmed by 14:00 on weekdays, we will ship the same day.
• *Orders received after 14:00 on weekdays will be shipped the next business day.
• *Even in-stock items may be sold out by a small margin due to the inventory system. We will contact you by order confirmation email, but we ask for your understanding.
• For details, please refer to the Usage Guide - About Delivery and Shipping .

Nationwide uniform 500 yen. There is no additional shipping charge for remote islands and some areas.

Only orders up to 1.5m (15 units) such as oxford and twill will be delivered by Yu-Packet.

• 1. Yu-Packet will be delivered by post. If it doesn't fit in the post, I'll take it home. After 7 days of storage, it will be returned to our store.
• Please check the package with the contact information written on the absence card.
• 2.Due to thickness restrictions, oxford, twill, etc. over 1.5m, quilted and laminated orders will be delivered by courier.
• 3. You cannot specify the delivery date and time.
• 4.The shipping fee is 300 yen nationwide. (After you place your order, we will send you a guide to correct the shipping fee.)

Free gift wrapping is available. Please proceed to the order procedure and write "Wrapping hope" in the remarks column.
*Some products may not be eligible for wrapping. You can check the details from here .

Minami Aoyama Main Store is located along Minami Aoyama Kotto Street. In addition, we are preparing to open a store in a large shopping mall in Saitama in December 2023. For details, please check here . We will also post information on opening stores in famous department stores.

When you place an order, the person in charge of receiving the order will always send you an [Order Confirmation Email] on the same day or the next business day.
In the unlikely event that it does not arrive, it is described in the automatic receipt email
Please let us know your order number and your name.

*Please allow emails from " @colorfulcandy.jp " to receive order confirmation emails or inquiry reply emails due to anti-spam settings.

For customers using web mail (gmail, yahoomail, etc.).
Emails sent from our shop to customers using webmail (gmail, yahoomail, etc.) may be delayed.
It is presumed that this is due to the flow limit on the mail provider side, but it is a policy of Google and Yahoo, so we cannot confirm the specific cause.
If you are affected by this event, please take a moment to monitor the situation.

If you have not received an order confirmation email, please contact us here .

The mail reception permission settings for each smartphone carrier are listed below.

Docomo smartphone users

1) Select dmenu → customer support → email settings. 2) Select "Detailed settings/cancel" on the mail settings screen. 3) On the "Authentication" screen, enter your sp-mode password and select "OK". 4) On the "Anti-spam" screen, select "Settings" for "Reception/rejection settings" and select "Next". 5) Scroll down to Receiving/rejecting emails from your computer (Step 4) and select Receive Settings. 6) Enter "ccstyle.jp" and select "Register" at the bottom of the screen. *If you use security software separately, please set the reception permission of the security software before ordering and registering as a member. For information on how to set up security software, please contact the support center of each company.

au smartphone users

1) Top screen of smartphone "au" → Support → "About spam mail" of "When you have a problem or don't understand" Go to → Junk E-mail Filter Settings → Junk E-mail Filter screen. 2) Select "Reception List/Address Book Reception Settings" in "Individual Settings". 3) Select Enable in "Receive list settings" and enter "ccstyle.jp" in the "Keyword" field. 4) Select "Domain match" in the selection box on the right (match check range), and then select "Change". 5) A confirmation screen will be displayed. Check that there are no problems with the settings and select "OK". *If you use security software separately, please set the reception permission of the security software before ordering and registering as a member. For information on how to set up security software, please contact the support center of each company. If you do not receive the e-mail even if you set the above domain reception permission, please refer to the following URL.

SoftBank smartphone users

1) Access My SoftBank, log in, and select "Mail settings (SMS/MMS)". 2) Select "Change" in "Junk mail block settings". 3) Select "Click here for individual settings". 4) Select "Reception permission list setting" in "Reception permission/rejection setting". 5) Select "Set" in "Usage settings" and select "Allow all emails". 6) Enter "ccstyle.jp" in the "Partial email address" field and select "Suffix match". 7) Select "Set" at the bottom of the screen. *If you use security software separately, please set the reception permission of the security software before ordering and registering as a member. For information on how to set up security software, please contact the support center of each company. If you do not receive the e-mail even if you set the above domain reception permission, please refer to the following URL.

*If the settings do not work, please contact the company's support center or mobile shop. If you have any other questions, please do not hesitate to contact us.